call centers, providing exceptional customer service is paramount. But with intricate products, evolving procedures, and a constant stream of inquiries, equipping agents with the right knowledge and support in real-time can be a challenge. Enter call whispering, a discreet yet powerful tool that empowers supervisors and peers to guide agents […]
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The Intriguing Case of Country Code 37: A Relic of the Cold War Country phone codes are essential for connecting across international borders. Each code designates a specific country, allowing phone calls to be routed efficiently. But what happens when a country code becomes obsolete? The story of code 37 […]
